FAQs: Wholesale & Custom Bags
With over 13 years in the bag wholesaling industry, COMELYHOME has extensive experience addressing the key concerns of our clients. Below, we address the most common questions we receive before orders are finalized.
FREQUENTLY ASKED QUESTIONS
1. Where is your Company located?
Our company is located in Yiwu city, Zhejiang province, China.
2. Can you send the products to my agent in China?
Sure we can, you can send us the agent address and packaging requirements, we’ll contact your agent for shipping.
3. What's your Minimum Order Quantity?
We offer both ready-to-ship and custom solutions to fit your needs.
In-Stock Items: Most products are available with a low MOQ of just 3 pieces per style (colors can be mixed).
Custom Orders: Partner with us to create unique products. The MOQ for luggage covers is 40 pieces. For all other custom items, MOQs are project-dependent (typically starting at 300-500 pcs). Contact our team to explore the possibilities.
4. Can I custom our logo on the products?
Yes, definitely. We specialize in custom logo application, including methods like printing, embroidery, and debossing. Please contact us to discuss the best technique for your product and to receive a quote.
5. What is the price?
Our pricing varies based on product type, order quantity, and customization specifics. To provide you with an accurate quotation, please email your detailed requirements to sales@comelyhome.com or contact us directly via WhatsApp/WeChat: +86 15257965770.
6. I would like to have a copy of your catalog
Please feel free to contact us or email sales@comelyhome.com to request our latest product catalog. The catalog we send will include pricing for your reference.
7. What is the delivery time?
Delivery timelines vary by product type:
Ready-to-Ship Items: Most in-stock products are dispatched within 5 working days.
Luggage Covers: Enjoy a faster lead time of approximately 5-10 working days.
OEM/ODM Projects:
Samples: 5-7 working days for development.
Mass Production: Approximately 25 working days after all details are confirmed.
8. How is my order shipped?
The shipping method for your order depends on your priority between speed and cost:
If you need your goods quickly, we ship small quantities via express services (DHL/UPS/FedEx) for door-to-door delivery in about 7-10 days.
If minimizing cost is your goal, we ship large volumes via sea, rail, or land freight. This is more economical, with a longer transit time of 30-60 days. We will help you choose the most efficient option.
9. If the products have some quality problems ,how will you deal with it?
Our quality assurance process ensures a clear and fair resolution for any confirmed issues:
1) Please provide clear photos/videos as evidence.
2) Our team will investigate to determine the cause.
3) We will work with you to agree on a solution, such as a replacement, partial refund, or discount on a future order..
10. What's terms of payment?
To streamline the payment process, we accept all major methods, including Alipay, Credit Cards (Visa/Mastercard), T/T, L/C, and Digital Wallets (PayPal, Apple Pay, Google Pay).
Our standard terms require full payment for orders under $1,000 USD. For larger orders exceeding $1,000 USD, we provide the option to pay a 30% deposit to initiate production, with the 70% balance due prior to shipment. For substantial orders, we are open to discussing more flexible payment plans.
11. Will you refund if sales are not good?
Due to the customized nature of our products, we cannot accept returns or provide refunds if your sales are not as expected. We invest in specific materials based on your order, and since these items cannot be resold to other clients, we are unable to approve refunds for this reason.
12. Can I come to China for factory inspection?
Yes, you are welcome to visit our factory for an inspection. Please contact us to schedule a time, and we’ll be happy to host you.
